Welcome to HelloHost.
By using our services or purchasing products through our website, you agree to these Terms and Conditions.
Please read them carefully before placing an order, making a payment, or engaging HelloHost for services.
1. General
1.1 HelloHost is a business providing domain registration, web design, graphic design, hosting, digital marketing, website maintenance, email hosting, VoIP services, and related digital services.
1.2 By purchasing services or digital products from HelloHost, the client acknowledges and agrees to these Terms and Conditions.
1.3 HelloHost reserves the right to update or amend these Terms and Conditions at any time. Updated terms shall apply to all new and ongoing projects and services.
1.4 All communication, approvals, and project instructions provided by the client through email, WhatsApp, support tickets, or any official communication platform shall be considered valid and binding.
2. Services and Deliverables
2.1 Services include, but are not limited to:
- Domain registration
- Website design
- Graphic design
- Website maintenance
- Web hosting
- Email hosting
- Digital marketing
- VoIP services
- Related digital and business services
2.2 Estimated delivery timeframes:
- Graphic Design: 2 to 3 working days depending on project complexity and client responsiveness.
- Website Design: 5 to 10 working days depending on project complexity and client responsiveness.
2.3 Delivery timelines may vary depending on project requirements, revisions, third party delays, and client communication.
2.4 Final ownership and usage rights transfer to the client only once full payment has been received.
2.5 HelloHost reserves the right to showcase completed work in its portfolio, social media platforms, advertisements, and marketing material unless otherwise agreed in writing.
3. Revisions
3.1 Graphic Design projects include up to two rounds of revisions. Additional revisions will be billed at R300 per revision.
3.2 Website projects include one round of revisions. Additional revisions will be charged as follows:
- Standard Websites: R500 per revision
- Online Stores: R750 per revision
3.3 Revision requests must be submitted within seven business days of project delivery. Requests received thereafter may be billed separately.
4. Digital Products
4.1 Digital products are delivered electronically upon successful payment.
4.2 All digital product purchases are final and non-refundable.
4.3 Digital products may not be resold, redistributed, shared, sublicensed, or claimed as original work by the client unless explicitly permitted in writing by HelloHost.
5. Payment Terms
5.1 Monthly recurring services are billed on a prorata basis upon signup and thereafter in full on the 1st day of each month. Annual services are billed once a year in advance.
5.2 Clients are required to make payment immediately upon signup or invoice generation.
5.3 For projects valued below R20 000, full payment is required before work commences.
5.4 For projects valued above R20 000, a minimum deposit of 60% may be accepted at HelloHost’s discretion. The remaining balance becomes payable once the project is completed and ready for client review.
5.5 Clients shall have a maximum of two business days to settle any outstanding balance after receiving notification that the project is complete and ready for viewing.
5.6 Failure to settle outstanding balances by the required date may result in:
- Delayed project delivery
- Suspension of services
- A late payment fee of R50 on each invoice that is not paid by its due date
5.7 No final files, websites, login credentials, or deliverables will be released until full payment has been received and cleared.
5.8 HelloHost reserves the right to suspend services due to overdue accounts or failed payments. Hosting accounts are dealt with in section 15.
6. Project Requirements
6.1 Clients are responsible for supplying all required content, images, branding material, and information required for project completion.
6.2 Delays caused by missing information, delayed approvals, or lack of communication from the client may affect project timelines.
6.3 Any additional work or requests outside the agreed project scope may be quoted and billed separately.
7. Design Credit
7.1 Website projects may include a footer credit stating: “Designed & Hosted by HelloHost”.
7.2 This credit forms part of the project agreement unless otherwise agreed in writing.
7.3 Clients requesting removal of the design credit may be charged a once-off fee of R1,500.00.
7.4 Unauthorized removal or modification of the design credit without written consent may constitute a breach of these Terms and Conditions.
8. Hosting and Maintenance Services
8.1 Hosting, maintenance, and recurring digital services are billed monthly or annually, according to the billing cycle chosen at signup, unless otherwise agreed.
8.2 Monthly recurring invoices are due on the 1st day of each month. Annual invoices are due on the renewal date shown on the invoice.
8.3 Failed, reversed, or declined payments may incur an administration fee of R50.
8.4 Continued non payment may result in suspension or restriction of services. Suspended hosting accounts continue to be billed as set out in section 15.
8.5 HelloHost shall not be held responsible for downtime or interruptions caused by third party providers, datacenters, registrars, or external infrastructure.
9. File Storage and Resending
9.1 Clients are responsible for downloading, backing up, and storing all final deliverables and files.
9.2 Requests to resend files may incur the following fees:
- R150 per file
- Maximum of R450 per project resend
9.3 Resending of files will only take place once payment has been received.
10. Limitation of Liability
10.1 HelloHost shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of delivered services, hosting, websites, designs, or digital products.
10.2 HelloHost is not responsible for losses caused by:
- Third party service failures
- Hosting outages
- Domain issues
- Cyber attacks
- Plugin or software conflicts
- Client misuse or negligence
10.3 Clients are solely responsible for ensuring legal compliance of all content, marketing material, and activities conducted using HelloHost services.
11. Termination
11.1 HelloHost reserves the right to terminate projects or services where:
- Clients behave abusively or unreasonably
- Payments remain outstanding, except for hosting accounts, which are dealt with in section 15
- Clients fail to cooperate or communicate effectively
11.2 Termination does not exempt the client from payment obligations for work already completed or services already rendered.
12. Acceptance of Terms
12.1 By accessing the HelloHost website, placing an order, making payment, or using any HelloHost services, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
12.2 Acceptance of these Terms and Conditions is deemed effective upon use of the website, submission of an order, payment of an invoice, or continued use of HelloHost services.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact:
+27 87 073 9396
14. Domain Terms
14.1 Registration and ownership
14.1.1 HelloHost registers domain names on behalf of clients through accredited registrars and registries. The client is the registrant and owner of the domain, subject to these Terms and Conditions and the rules of the relevant registry and domain name authority.
14.1.2 Registration is subject to availability and registry approval. A domain is only registered once HelloHost confirms it. HelloHost cannot guarantee that any particular name will be available.
14.1.3 Clients must provide accurate and complete contact details and keep them up to date. Incorrect details may lead to suspension or loss of the domain under registry rules.
14.1.4 Clients confirm that their domain name and its use do not infringe any trademark or other rights, and are responsible for any dispute arising from their domain.
14.2 Fees and renewals
14.2.1 Domain registration and renewal fees are billed in advance, per year, at the price shown at the time of order or renewal.
14.2.2 Domain registration fees are non refundable once the domain has been registered.
14.2.3 HelloHost sends renewal invoices and reminders ahead of the expiry date. It is the client’s responsibility to pay before the domain expires.
14.2.4 An unpaid domain may expire. An expired domain may stop working and may eventually be released or deleted, as determined by the registry’s rules. Restoring an expired domain may attract extra fees charged by the registry. HelloHost is not liable for losses caused by an expired domain.
14.3 Free domain offer
14.3.1 A free .co.za domain is available only with a new Web Hosting plan. It is not available with Email Hosting plans or other services unless HelloHost confirms otherwise in writing.
14.3.2 The offer covers the registration fee for the first year only. From the second year the domain renews at the standard price.
14.3.3 One free domain applies per eligible Web Hosting plan. It cannot be exchanged for cash, credit or another product.
14.3.4 If the Web Hosting plan is cancelled, the domain stays registered to the client and renews at the standard price when it is due.
14.4 Nameservers, DNS and transfers
14.4.1 HelloHost may set default DNS records for domains used with its hosting and email services. Clients who change DNS records or nameservers do so at their own risk and are responsible for any resulting interruption.
14.4.2 DNS changes can take up to 48 hours to take effect across the internet. Delays during this time are not a service failure.
14.4.3 Clients may transfer their domain to another provider, subject to registry rules and provided the account has no outstanding balance. HelloHost may withhold the transfer authorisation until overdue invoices are settled.
14.4.4 Transfers to HelloHost are subject to registry transfer rules and may take several days to complete.
14.5 Misuse and disputes
14.5.1 HelloHost may suspend or cancel a domain that is used for illegal activity, spam, phishing or malware, or in breach of registry rules or an order from a court or regulator.
14.5.2 Domain disputes are handled under the dispute resolution rules of the relevant registry. HelloHost may share client details with the registry or authority where this is needed to resolve a dispute.
15. Hosting Terms (Web Hosting and Email Hosting)
15.1 Plans and resources
15.1.1 Each plan includes the resources shown on the plan at the time of purchase, such as disk space and the number of email accounts. Disk space is shared by all websites, files and mailboxes under that plan. It is not allocated per mailbox.
15.1.2 Where a plan includes unmetered bandwidth, this is subject to fair use. Accounts that use excessive server resources and affect other clients may be restricted or asked to upgrade.
15.1.3 HelloHost may require a client to upgrade where an account regularly exceeds the limits of its plan.
15.1.4 Services are hosted on shared servers operated with third party infrastructure providers.
15.2 Acceptable use
15.2.1 Clients may not use HelloHost services for illegal content, spam or unsolicited bulk email, phishing, malware, content that infringes the rights of others, or any activity that harms server performance or other clients.
15.2.2 Sending limits may apply to protect the reputation of our mail servers. Messages that look like spam may be delayed or blocked.
15.2.3 HelloHost may suspend an account immediately and without notice where it poses a security or abuse risk, and may remove harmful files or content.
15.2.4 Clients are responsible for the content of their websites and emails, for keeping software such as WordPress and its plugins up to date, and for using strong passwords.
15.3 Billing, suspension and cancellation
15.3.1 Hosting plans are billed monthly or annually, according to the billing cycle chosen at signup. Monthly plans are billed as set out in section 5. Annual plans are billed once a year in advance.
15.3.2 If an invoice is not paid by its due date, HelloHost may suspend the account. While an account is suspended, the website and email will not work.
15.3.3 A suspended account continues to be billed, because the client’s files and data continue to use storage on our servers. Invoices continue to be issued each billing period until the client cancels the service.
15.3.4 HelloHost does not delete accounts because of non payment. A client who no longer wants a service must cancel it to stop further invoices.
15.3.5 A suspended account is reactivated once all overdue invoices, late payment fees and any administration fees have been paid.
15.3.6 To cancel, the client must submit a cancellation request through the client area or by support ticket. Cancellation takes effect at the end of the current billing period. Amounts already paid for a billing period are not refunded.
15.3.7 When a service is cancelled, the account and its data are removed from our servers and cannot be recovered. Clients should download their website files, databases and emails before cancelling.
15.3.8 HelloHost may terminate an account without notice for serious breaches of these Terms and Conditions, such as illegal content, fraud or abuse.
15.4 Backups, security and uptime
15.4.1 HelloHost keeps regular server backups for its own recovery purposes. These are not a guarantee and are not a substitute for the client’s own backups. Clients are responsible for backing up their websites, databases and email. Restoring from a backup may take time and is not always possible.
15.4.2 Free SSL certificates are provided where the domain points to our servers. Issue and renewal are automatic but not guaranteed, and depend on the domain’s DNS being correct.
15.4.3 HelloHost works to keep services running at all times but does not guarantee uninterrupted or error free service. Scheduled maintenance and emergency work may cause short interruptions. Sections 8 and 10 continue to apply.
15.4.4 Spam and virus filtering reduces unwanted email but cannot stop everything. A genuine email may sometimes be delivered to a junk folder or be blocked.
15.5 Support
15.5.1 Support is available by support ticket, email and WhatsApp. Response times are targets and are not guaranteed.
15.5.2 Support covers the setup and use of HelloHost hosting and email accounts. Work on a client’s website content, design or third party software is quoted and billed separately.
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